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Privacy Policy

This privacy policy explains how Whiskers and Wags Bromley (“we”, “our”, or “us”) collects, uses, and protects the personal data you provide to us when you use our website or services.

Topics

What data do we collect?

We collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Home address (if needed for pet collection/drop-off)
  • Pet details (name, breed, age, behavioural and medical notes, vet details, emergency contacts)
  • Payment and booking information
  • IP address and website usage data (via cookies)

How do we collect your data?

You provide most of the data we collect directly. We collect data when you:

  • Book any of our services (dog walking, cat sitting, daycare, boarding)
  • Complete our pet registration or consent forms
  • Enquire via our contact forms, WhatsApp, phone, or email
  • Interact with us on social media
  • Use or view our website via your browser’s cookies

We may also collect data indirectly via:

  • Referral sites (e.g. Rover or Tailster if applicable)
  • Website analytics platforms such as Google Analytics

How will we use your data?

We collect your data so that we can:

  • Provide and manage your bookings
  • Understand your pet's needs and ensure safe, personalised care
  • Contact you about bookings, updates, or emergencies
  • Send invoices or collect payments
  • Improve our services and website experience
  • Comply with insurance, safeguarding, and legal requirements

We may share limited data with:

  • Google (for website analytics)
  • Goform / Resknow (if using contact forms)
  • Emergency veterinary services (in urgent pet health situations)
  • Insurers, if an incident requires reporting

We do not sell or rent your data to third parties.

How do we store your data?

Your personal data is stored securely:

  • In encrypted email systems and booking records
  • In password-protected mobile devices and cloud storage
  • On GDPR-compliant platforms such as Google Workspace

We keep your data for up to 3 years after your last booking. After this period, your data will be securely deleted from all systems.

Marketing

Whiskers and Wags Bromley may send you occasional emails or messages about:

  • Special offers or promotions
  • New services or changes to our terms

If you have agreed to receive marketing, you can opt out at any time by contacting us or clicking “unsubscribe” in our messages.

We do not share your data with any third-party marketing companies.

What are your data protection rights?

Under the UK GDPR, you have the following rights:

  • Right to access – Request copies of the personal data we hold about you.
  • Right to rectification – Request corrections to inaccurate or incomplete data.
  • Right to erasure – Ask us to delete your data under certain conditions.
  • Right to restrict processing – Request a temporary halt to how we use your data.
  • Right to object – Object to how we use your data in certain situations.
  • Right to data portability – Ask us to transfer your data to another provider.

We have one month to respond to such requests. To exercise your rights, please contact us:

Cookies

Cookies are small text files stored on your device to collect information on how you use our site.

How do we use cookies?

We use cookies to:

  • Keep you logged into secure areas of the website
  • Understand how visitors navigate the site
  • Improve website performance

What types of cookies do we use?

  • Functionality cookies – To remember your preferences (e.g. your region)
  • Analytics cookies – To track how visitors use our site (via Google Analytics)

How to manage cookies

You can set your browser to refuse or delete cookies. Visit www.allaboutcookies.org for instructions. Please note that some website features may not function correctly without cookies.

Privacy policies of other websites

Our website may link to other websites. This privacy policy only applies to whiskersandwagsbromley.co.uk, so if you click a link to another site, please read their privacy policy.

Changes to our privacy policy

We review our privacy policy regularly and will post updates on this page.

Last updated: 15 May 2025

How to contact us

If you have questions about this policy or wish to exercise any of your rights, contact us:

How to contact the appropriate authority

If you are not satisfied with our response, you may contact the Information Commissioner’s Office (ICO):